The Institute for Skill Development (ISD) is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
1. INFORMATION WE COLLECT
We may collect the following information through our online application forms, student login portal, and contact forms:
Personal Identifiers: Name, date of birth, gender, and photograph.
Contact Information: Email address, phone number, and permanent/postal address.
Educational Records: Academic qualifications, previous certifications, and marksheet copies for verification.
Technical Data: IP address, browser type, and usage data via cookies to improve website functionality.
Financial Data: Transaction details related to course fees or franchise payments (Note: We do not store full card/bank credentials; these are processed by secure gateways).
2. HOW WE USE THE INFORMATION
We require this information to understand your needs and provide you with a better service, specifically for:
Enrollment & Certification: Processing admissions, issuing admit cards, marksheet generation, and certificate verification.
Official Registry: Maintaining a public-facing verification database for employers to verify student credentials.
Communication: Sending updates regarding exam schedules, course materials, or institutional announcements.
Compliance: To meet regulatory requirements set by the Ministry of Corporate Affairs, MSME, and NITI Aayog.
3. DATA SECURITY
We are committed to ensuring that your information is secure.
Encryption: Our website utilizes ISO 9001:2015 encrypted systems to prevent unauthorized access or disclosure.
Restricted Access: Access to personal student data is restricted to authorized personnel of ISD and the respective Vocational Training Partner (VTP) centers.
4. DISCLOSURE TO THIRD PARTIES
We do not sell, distribute, or lease your personal information to third parties unless:
We have your explicit permission.
It is required by law or government authorities (such as the Ministry of Education or Labour Department).
It is necessary for verification purposes by potential employers using our “Certificate Verify” tool.
5. COOKIES
A cookie is a small file which asks permission to be placed on your computer’s hard drive. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to tailor it to student needs.
6. LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest (e.g., NITI Aayog, MSME portals). However, once you use these links to leave our site, we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites.
7. YOUR RIGHTS
You may choose to restrict the collection or use of your personal information. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at info@isd.org.in. We will promptly correct any information found to be incorrect.
8. CHANGES TO THIS POLICY
ISD reserves the right to update this policy at any time. Users are encouraged to check this page frequently to stay informed about how we are helping to protect the personal information we collect.
CONTACT US
If there are any questions regarding this privacy policy, you may contact us using the information below:
Institute for Skill Development (ISD)
Ghogarkithi, Coochbehar,
West Bengal 736159, India
Email: info@isd.org.in
Support: +91 999 333 4719
REFUND AND CANCELLATION POLICY
1. NO REFUND & CANCELLATION
The Institute for Skill Development (ISD) maintains a strict No Refund and No Cancellation policy. Once a payment is successfully processed for any service—including but not limited to course enrollment, examination fees, or franchise affiliation—it is considered final. No requests for cancellations or refunds will be entertained under any circumstances.
2. DUPLICATE TRANSACTIONS
In the event that a user is charged twice for the same service due to a technical error or a double-click during the payment process, the following procedure applies:
Verification: Our accounts team will conduct a thorough verification of the transaction records.
Refund Process: Once the duplicate payment is confirmed, the excess amount will be processed for a refund.
Timeline: The credited amount will reflect in your original bank account within 8 to 10 working days, depending on your bank’s processing time.
3. CONTACT US
If you believe a duplicate payment has occurred, please immediately contact our billing department at info@isd.org.in with your transaction IDs and proof of payment.